Built for UK domiciliary care agencies

Home Care Management
Software UK

All-in-one software for scheduling, care logging, MAR charts, GPS tracking, compliance and invoicing — with a built-in Virtual Care Inspector. CIW & CQC ready. From £99/month.

No credit card required · Free 30-day trial · Cancel anytime

500+

Care visits logged daily

99.9%

Uptime reliability

50+

Automated compliance checks

4.8/5

User satisfaction rating

See CareCallAI in action

From the manager's dashboard to the carer's phone — everything your team needs, beautifully designed and easy to use.

9:41MAR Chart

MAR Chart

Margaret Jones · February 2026

Paracetamol 500mg

Morning
GST

Amlodipine 5mg

Morning
GST

Metformin 500mg

Lunch
RST

Codeine 30mg

PRN
As Needed
9:41Care Log

Care Log

Margaret Jones · Morning Call

Checked in at 08:02

GPS verified · 8m from address

Personal Care
Medication Given
Breakfast Prepared
Fluid Intake Recorded
Mood & Wellbeing

Notes

Margaret in good spirits. Ate full breakfast. Reminded about afternoon medication.

9:41Today's Visits

Today's Visits

4 calls

Margaret Jones

08:00 · Morning

David Williams

10:30 · Personal Care

LIVE

Eleanor Price

13:00 · Lunch

Robert Evans

16:00 · Tea & Meds

GPS Check-In Active

Location verified at 10:31

Powerful desktop views for managers

Full visibility across your entire operation — staff compliance, training matrix, invoicing and real-time compliance scoring, all from one dashboard.

Staff Management — CareCallAI

Staff Management

Add Staff

24

Total Staff

8

On Shift

2

DBS Due

3

Training Due

Staff Overview
ST

Sarah Thomas

Senior Carer

DBS: Valid100%
JM

James Morgan

Carer

DBS: Valid87%
LR

Lisa Roberts

Carer

DBS: Expiring92%
MD

Mark Davies

Night Carer

DBS: Valid75%

Staff overview with DBS status and training compliance

Training Matrix — CareCallAI

Training & Certificates

Upload Certificate

156

Completed

12

In Progress

3

Overdue

Training Matrix

Safeguarding Adults L2

24/24 staff completed

Complete

Manual Handling

22/24 staff completed

2 due

Medication Admin

24/24 staff completed

Complete

First Aid at Work

21/24 staff completed

3 overdue

Fire Safety

23/24 staff completed

1 due

Training matrix tracking completion across all courses

Invoicing & Payroll — CareCallAI

Invoicing & Payroll

Generate InvoiceExport CSV

£4,280

Outstanding

£12,450

Paid This Month

£8,640

Staff Payroll

Recent Invoices

Denbighshire Council

INV-2026-042

£3,240.00Paid

Mrs. E. Price (Private)

INV-2026-043

£480.00Sent

Wrexham Council

INV-2026-044

£2,160.00Draft
Connected:QuickBooksSageXero

Invoice councils and private clients directly

Virtual Care Inspector — CareCallAI

Virtual Care Inspector

Last audit: 2 hrs ago

Compliance Score

94%

Care Logs
98%
MAR Charts
1 flag96%
Staff Training
3 flags87%
Incident Reports
100%
Care Plans
2 flags91%

Live compliance scoring with automated gap detection

Smart Location Features

GPS Check-In, QR Codes
& Live Tracking

Carers check in and out of every call with GPS-verified location. Scan a QR code at the client's home or care plan for instant check-in. Managers see live locations and mileage is logged automatically for fuel expense claims.

GPS Check-In / Check-Out

Automatic timestamp and location capture at every visit

QR Code Scanning

Scan a code at the client's home to instantly check in to a call

Live Staff Tracking

See where all your carers are in real time on a map

Automatic Mileage & Fuel

Journey distances logged for fuel expense claims — no manual entry

9:41Check In

Check In

David Williams · 10 High Street

Location Verified

Within 50m of client address

Distance

12m

Duration

30 min

Mileage

4.2 mi

9:41Care Log

Care Log

Margaret Jones · Morning Call

Checked in at 08:02

GPS verified · 8m from address

Personal Care
Medication Given
Breakfast Prepared
Fluid Intake Recorded
Mood & Wellbeing

Notes

Margaret in good spirits. Ate full breakfast. Reminded about afternoon medication.

Real-Time Reporting

Care Logs & Incident
Reporting from Mobile

Carers log every visit detail from their phone — tasks completed, fluid intake, mood and wellbeing notes. Incidents are reported immediately with type, severity and description. Managers get notified in real time.

Digital Care Logs

Task checklists, notes and timestamps — no more paper forms

Instant Incident Reporting

Report incidents from the field. Managers notified immediately

Wellbeing Tracking

Record mood, appetite, skin condition and observations at every visit

Real-Time Visibility

Managers and families see care activity as it happens

Enterprise Feature — Only Available in CareCallAI

Virtual Care
Inspector

The UK's first automated compliance inspection engine for domiciliary care. One click runs the same checks a CIW or CQC inspector performs — across every staff record, care plan, MAR chart and incident report in your system. Instantly.

Virtual Care Inspector — CareCallAI

Virtual Care Inspector

Last audit: 2 hrs ago

Compliance Score

94%

Care Logs
98%
MAR Charts
1 flag96%
Staff Training
3 flags87%
Incident Reports
100%
Care Plans
2 flags91%

50+ Automated Checks

Covers 8 inspection categories: staff compliance, supervisions, training, service users, medication, care delivery, incidents and governance.

Instant Gap Detection

Flags missing DBS checks, expired training, overdue care plan reviews, MAR chart gaps, no staff ID, missing references and more.

Live Compliance Scoring

Real-time score per category with overall CIW/CQC rating — Excellent, Good, Adequate or Poor — so you always know where you stand.

Regulation-Mapped Findings

Every finding mapped to its specific regulation (CIW RISCA Reg 29, CQC HSCA Reg 19, etc.) with severity level so you know exactly what to fix.

£5,000+

Average savings per year

Avoid inspection failures, reduce admin hours and eliminate paper-based systems

10+ hours

Saved every month

No more manual compliance audits — the Virtual Inspector runs in seconds, not days

100%

Inspection readiness

Know your compliance score at all times. Fix gaps before inspectors find them

Start Free Trial — See Your Compliance Score

No credit card required · Full access for 30 days

Enterprise Feature — Clinical Suite

Clinical Assessments &
Monitoring Built In

NHS-standard clinical tools integrated directly into your care management platform. No separate clinical system needed — assessments, observations and monitoring all in one place, linked to every service user.

NEWS2

National Early Warning Score 2 — detect acute illness deterioration with all 7 physiological parameters and automated clinical escalation guidance

SALT Assessment

Speech & Language Therapy screening with full IDDSI framework (food levels 3-7, drink levels 0-4), swallowing signs and communication assessment

Waterlow Score

Pressure sore risk assessment across 9 categories — age, build, skin type, mobility, appetite, continence, tissue malnutrition, neurological, surgery

MUST Screening

Malnutrition Universal Screening Tool — BMI scoring, weight loss tracking and acute disease effect for nutritional risk assessment

Falls Risk & Monitoring

Multifactorial falls risk assessment plus falls log with contributing factors analysis, pattern detection and trend reporting

Wound Management

Active wound tracking with grading, measurements, dressing schedules, wound bed assessment and status progression (active → healing → healed)

Vital Signs & Observations

Weight, blood pressure, temperature, pulse, O₂ sats and blood sugar — with trend tracking, normal range alerts and history charts

Repositioning Charts

Turning schedule compliance with 4-hour gap detection, position tracking and skin integrity checks for pressure sore prevention

Barthel & Abbey Pain

Barthel Index for ADL independence scoring and Abbey Pain Scale for non-verbal clients — complete with risk-level badges and review scheduling

Every clinical assessment saves directly to the service user's record with scored risk levels, automated recommendations and review date tracking. The Clinical Dashboard gives managers a single view of overdue assessments, active wounds, falls trends and weight loss alerts across all clients.

Available on the Enterprise plan · CIW & CQC inspection-ready clinical records

Start Free Trial
Bilingual — Cymraeg / English

Built in Wales.
Built for Wales.

Wedi'i adeiladu yng Nghymru. Wedi'i adeiladu ar gyfer Cymru.

CareCallAI is the only care management platform with full bilingual Welsh/English compliance support. All CIW regulations, RISCA guidance, compliance forms and Virtual Inspector findings are available in both languages — meeting the Welsh Language Standards that CIW requires.

CIW RISCA Regulations

Rheoliadau RISCA AGC

All 60+ regulations with full Welsh translations and bilingual guidance

Compliance Forms

Ffurflenni Cydymffurfio

Pre-populated CIW filing forms in Welsh and English

Inspector Findings

Canfyddiadau'r Arolygwr

Virtual Inspector results available in both languages

Staff & Service User Records

Cofnodion Staff a Defnyddwyr

Welsh language support throughout the entire platform

CIW Compliant

Care Inspectorate Wales

Arolygiaeth Gofal Cymru

RISCA 2016 · Regulations 21-80

Staff FilesSupervisionsTrainingCare PlansMAR ChartsIncidents

CQC Compliant

Care Quality Commission

HSCA 2008 · Regulations 9-20

SafeEffectiveCaringResponsiveWell-led
Feature Comparison

Why agencies choose CareCallAI

Most care software covers the basics. CareCallAI is the only platform that combines daily operations with automated compliance inspection and bilingual Welsh support.

Feature

CareCallAI

From £99/mo

Typical Care Software

£100-300/mo

Basic / Paper

Variable

Electronic MAR Charts
GPS Check-In / Check-Out
Care Logging (Mobile)
Staff Rota & Scheduling
Incident Reporting
Virtual Care Inspector
Live Compliance Scoring
CIW RISCA Regulation Mapping
CQC HSCA Regulation Mapping
Bilingual Welsh/English
12-Weekly Supervision Tracking
Invoicing & Payroll
Add-on
AI Care Plan Drafting
Training Matrix & Certificates
Add-on
Family Portal
Clinical Suite (NEWS2, SALT, Waterlow)

CareCallAI includes all 15 features as standard — no add-ons, no hidden costs

Start Free Trial

Up and running in a day

Getting started with CareCallAI is straightforward. No complex setup, no IT team required.

Step 1

Sign up in minutes

Create your account, add your staff and clients. Import existing data or start fresh.

Step 2

Set up your rota

Create shift patterns, assign carers to areas and build your weekly schedule with templates.

Step 3

Go live

Your team downloads the mobile app and starts logging care visits, medications and incidents in real time.

Simple, transparent pricing

Plans that grow with your agency. Save 20% with annual billing.

Starter

£99/mo

Up to 15 staff

Scheduling & Rota
Care Logging
Staff Management
GPS Check-In
Mobile App
See Plan Details
Most Popular

Professional

£199/mo

Up to 30 staff

Everything in Starter
eMAR Charts
Invoicing & Payroll
Training Matrix
AI Assistant
See Plan Details

Enterprise

£349/mo

Unlimited staff

Everything in Professional
Virtual Care Inspector
Clinical Suite (NEWS2, SALT, Waterlow)
CIW/CQC Compliance Suite
Priority Support
See Plan Details
Beta Programme — Limited Places

CareCallAI Home

Everything in CareCallAI, tailored for residential care homes. Join our Beta programme and get full access to the entire platform throughout development — help shape the final product and receive 6 months free once completed.

Register Interest

Full access · Shape the product · 6 months free on completion

Trusted by care agencies across the UK

CareCallAI replaced three separate systems for us. Scheduling, care logs and MAR charts all in one place. Our carers love the mobile app.

Sarah T.

Registered Manager, Home Care Wales

The Virtual Care Inspector saved us during our last CIW inspection. We could show live compliance scores and a clean audit trail instantly.

James M.

Director, Premier Care Services

We switched from paper MAR charts and haven't looked back. Medication errors have dropped and our audit trail is bulletproof.

Lisa R.

Care Coordinator, Compassionate Care Ltd

Frequently Asked Questions

Ready to transform your care agency?

Start your free 30-day trial today. No credit card required.